The machine does not work

Problem-shooting

Step 1: There is no power supply for your machine. please swith on the power supply in your house, and restart the mchine again.

Step 2: The power cord is not connected properly. Please replug the cord, and restart the machine again.

Step 3: House power source is dierent from the rated voltage and frequency on rating label. Please use transformer to change it to the same ones in rating label.

Step 4: If you have checked all points above and confirm they are ok, please contact service center for help.

Do not cool or dehumidify

Problem-shooting

When the temp is < 16 or > 40 , or the humidity is lower than 30%, the machine will not start the AC and dry modes in order to protect your machine. It is a normal phenomenon.
If the temperature is with the range of 16-40 , but the machine still doesn’t cool or dehumidify, please contact service center for help.

Do not supply and swing air & Unable to adjust the wind speed

Problem-shooting

Please reconnect the plug and restart the machine. If you still can not adjust the fan speed, please contact service center for help.

Poor cooling or dry

Problem-shooting

Step 1: The space for heat dissipation is too narrow, affecting the heat dissipation. Please ensure that the machine is away from walls, furniture or curtains at least 30cm.

Step 2: The filter screen is dirty and blocked, resulting in poor heat dissipation, AC and DRY effects. Please refer to the Cleaning the Filter article.

Step 3: Please check if the machine is stopped oftenly. If yes, please use a transformer to stabilize the voltage.

Step 4: If you have checked all points above and confirm they are ok, please contact service center for help.

High noise

Problem-shooting

Step 1: The machine is not placed stably, causing loud noise. Please place it on a stable and level surface to start it.

Step 2: The magnets of the grilles may be lost, causing the machine to resonate and produce noise. Pull down the grilles to check if magnets is missing.

Step 3: If you have checked all points above and confirm they are ok, please contact service center for help.

Overflow

Problem-shooting

Step 1: The machine is not placed stably, causing the water in the machine to overflow. Please place it on a stable and level surface to start it.

Step 2: The water tank cracked and leaked. Pull down the front grille to check if water tank is cracked or not, if yes, contact service to get a new one.

Step 3: The water tank is full of water but the buoy is stuck, so the machine can’t feed back the water tank status. Pull down the front grille to check if the float in water tank is cracked or not. If yes, please release it.

Step 4: If you have checked all points above and confirm they are ok, please contact service center for help.

Shutdown suddenly

Problem shooting

A shutdown time is set and the time is run out. please restart the machine. The power supply is stopped, please restore the power supply in your house.

Droplets on the surface

Problem shooting

Step 1: When operating in high humidity environments, water droplets may form at the air vents, panels, and other areas. These are normal phenomena.

Step 2: Long term cooling operation in an open space will produce water droplets, it is a normal phenomenon.

Step 3: Low wind speed may also lead to the formation of water droplets, please increase fan speed.

Blow out the mist

Problem shooting

The air conditioner is cooling when the ambient humidity is high, and the air outlet may blow out water mist, it is a normal phenomenon.

Blow out a strange odor

Problem shooting

The machine may have absorbed the odors of furniture, oil fumes, dust, cigarette smoke, etc. for a long time, and emit strange odors during operation. Please refer to the Cleaning the Filter article.